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Built for DPC HIPAA Ready SOC 2 Type II US Hosted ★★★★★4.7 star rated
For care teams

Never miss another patient call.

Answer every call, book appointments, handle common questions, and route patients to the right care team — with AI.

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Live Calls
AI Calls
Transcripts
Call Summary
Call Queue
Live Call
Ela • Maria S.
"I'd like to book my annual visit..."
3
calls live right now
0
calls in voicemail today
Ela
Completed today
James K. — booked follow-up
Anita R. — membership question
David P. — transferred to nurse
42
calls handled by Ela today
91%
resolved without a human
Transcript
James K. — 2 min 14 sec
100%
of calls transcribed
0
notes lost to memory
AI Summary
James K.
IntentBook follow-up
SentimentPositive
OutcomeAppointment booked
Recommended Next Action
Send visit reminder in 24h
4 min
time saved per call, on average
Queue
Right now
Emergency — routed to nurse linePriority
General question — Ela handlingAI
0 sec
average hold time
24/7
always answering
FROM RING TO RESOLUTION

Phonely doesn't just answer calls. It completes work.

The patient never realizes multiple workspaces were involved.

Phone Rings
Ela Answers
Understands Intent
Books AppointmentNova Panel · Scheduley
Sends AssessmentNova Panel · Assessly
Updates Patient Record
Call Complete
THE PROBLEM

Every missed call is a missed opportunity.

Patients expect someone to answer — even after hours.

Endless Ringing
31%
Of calls ring more than 5 times before anyone answers
Staff Already Busy
1 in 3
Calls arrive while staff are already helping a patient
Voicemail Black Hole
22%
Of calls go to voicemail and are never returned same-day
Patients Hang Up
18%
Of callers hang up before anyone picks up
Lost Requests
1 in 4
Appointment requests never get booked after the call
After Hours
0
Calls answered outside business hours — today
MEET ELA

Not an IVR. Not a phone tree. An intelligent AI receptionist.

Ela answers naturally, just like your best front desk team member.

Answer clinic questions

Explain memberships

Book appointments

Transfer calls

Handle after-hours calls

Schedule callbacks

EVERY CALL HAS CONTEXT

Before Ela answers, Chief already knows.

Patients never need to repeat themselves.

Who Is Calling

Identified before the second ring.

Upcoming Appointments

Right there, without asking.

Membership Status

Never a guess, never a delay.

Recent Conversations

What happened last time, already known.

Outstanding Tasks

Nothing forgotten between calls.

Active Care Plans

Context that actually matters, every time.

AI CALL SUMMARY

Every completed call, automatically saved.

Transcript

AI Summary

Patient Intent

Sentiment

Outcome

Recommended Next Action

NOVA PANELS

Everything happens without leaving the call.

Need an appointment?
Scheduley opens in a Nova Panel
Assessly
Scribely
Reachly
Payly
Connectly
Taskly
A CALL JOURNEY

From ringing phone to a happy patient.

Patient Calls
Ela Answers
Books Appointment
Assessment Sent
Appointment Confirmed
Visit Completed
Patient Happy
AI NEVER STOPS WORKING

Your clinic stays open 24×7.

After Hours
Ela Answers
Books Appointment
Confirms Insurance Questions
Sends Membership Link
Schedules Callback if Needed
EVERYTHING CONNECTED

Nothing duplicated. Everything linked.

Phonely
Scheduley
Assessly
Connectly
Reachly
Payly
Taskly
WHY CLINICS LOVE PHONELY

Never miss a call. Never miss a patient.

Never miss another call

Every ring answered, day or night.

Books appointments automatically

No hold music, no callback tag.

Reduces front desk workload

Staff handle what actually needs a person.

Better patient experience

Answered warmly, every single time.

AI-powered phone support

A real receptionist, not a phone tree.

★★★★★

"We stopped losing patients to voicemail. Ela books the appointment before they even think about calling somewhere else."

MP
Maya Patel
Office Manager
★★★★★

"It's the first tool our whole team actually wanted to use, not just tolerated."

EV
Dr. Elena Vasquez
Physician
★★★★★

"Our patients feel like someone is always paying attention."

RM
Raj Malhotra
Practice Administrator
SECURITY & COMPLIANCE

Built to the standard healthcare data requires.

Call Recordings
Transcripts
Audit Logs
HIPAA-Ready Architecture
START SMALL

Forward one clinic number. Expand into Nova as you grow.

Scheduley
Assessly
Connectly
Reachly
FAQ

Questions clinics actually ask.

Do we need new phone hardware?
No — forward your existing clinic number, nothing to install.
Can Ela actually book appointments, not just take a message?
Yes — Ela books directly against real availability, live on the call.
What happens with an emergency call?
Ela routes it appropriately and immediately — emergencies are never left in a queue.

Every patient deserves an answer.

Even when your team is busy. Even after hours.

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